10 Dec 2025

Credit and Collections Specialist – Full-time

POSITION: Credit and Collections Specialist
STATUS: Full-time
LOCATION: Kohl & Frisch Limited (Concord, ON)
REPORTS TO: Supervisor, Credit and Collections
DEPARTMENT: Finance

Founded in 1916, Kohl & Frisch Limited has a solid reputation in the healthcare industry that distinguishes it as the only national, Canadian-owned and operated wholesale distributor. A family-owned company, it is one of Canada’s leading national distributors and is the essential link between pharmaceutical manufacturers and healthcare providers. Kohl & Frisch is fully equipped to service large chain retailers, independent pharmacies, clinics, and hospitals for all their Rx, OTC, home healthcare, and front shop needs.

Role
The Credit & Collection Specialist will be responsible for servicing all independent accounts across Canada encompassing collections, reconciliation and general credit administration. The Credit and Collections Specialist will partner with various K&F departments to identify and resolve credit issues with customers. This position reports to the Credit & Collections Supervisor.

Responsibilities
+ Maintain positive customer relationships with internal and external customers
+ Respond to inquiries and requests from customers, trades and other K&F departments. Research issues, resolve discrepancies and identify resolutions.
+ Consistent account reconciliation of assigned accounts. Support payment allocations.
+ Identification and collection of receivables, process all returned payments, proactively follow-up on delinquent accounts.
+ Prepare weekly statements and monthly reports for assigned accounts
+ Prepare credit review summaries and ATB analysis to discuss problem accounts with Supervisor
+ Collaborate with sales and marketing teams to review account status, returned payments and eligibility to participate in promotions.
+ Support Transportation department with processing of freight claims and clearing of Inter-depot transfers.
+ Manage all drop shipment credit approvals
+ Review and release of held orders within approval limits.
+ Work closely with other department team members to respond to credit and collection concerns, accelerate cash inflows and reduce risk.
+ Other accounting and administrative duties as assigned

Qualifications and Experience
+ 3-5 years of experience in high volume credit and collections management, preferably in a pharmaceutical or healthcare environment
+ Degree or diploma in finance, accounting, or business administration, or relevant experience
+ Completion or enrolment in the CCP program.
+ Advanced skills in Excel and spreadsheets.
+ Strong customer service and communication skills.
+ Proven analytical, reconciliation and reporting skills.
+ Experience collaborating with interdependent departments.
+ Ability to work autonomously, partner effectively and meet deadlines.

How to Apply
If you are interested in applying, please submit a cover letter and a résumé to: recruitment@kohlandfrisch.com.

Please ensure you specify the job title, Credit & Collections Specialist, in the subject line of your email.

Kohl & Frisch would like to thank all applicants for their interest. Only those candidates who are selected for an interview will be contacted. Kohl & Frisch Limited welcomes applications from individuals with disabilities and provides accommodations upon request for candidates taking part in the selection process.