10 Jan 2022

Business Development Representative – Ontario – Full-Time

POSITION: Business Development Representative – Ontario
STATUS:  Full-Time
LOCATION: Kohl & Frisch Limited (Concord, ON)

Primary Role of This Position
The primary role of this position is to increase Kohl & Frisch Limited’s market share in the local markets by selling the company’s wholesale distribution and retail pharmacy services and to maintain superior relationships with our customers.

Major Responsibilities
Manage Independent Accounts

+ Ensure existing Kohl & Frisch (K&F) accounts are provided with appropriate and effective support designed to maximize their purchases
+ Ensure regular contact (over the phone and in person) with customers to review account performance and identify any opportunity for customers to increase their purchases
+ Identify issues and troubleshoot problems; refer to appropriate internal department and provide full cycle follow-up to customer
+ Ensure that all accounts in territory are adhering to compliance to purchase from K&F

Increase Kohl & Frisch Limited’s Sales and Retail Customer Accounts
+ Recruit new customers, effectively represent the benefits of the company’s service offerings to overcome objections

Identification of Competitive Positioning
+ Maintain strong intelligence in the market, identifying changes in the competitive landscape; provide feedback and recommendations to VP, Key Accounts
+ Make recommendations for growing K&F’s market share in the independent market, which are consistent with the overall direction of the company
+ Strategize and manage customer relationships through the use of Salesforce.com, utilizing available data for tracking leads, tasks, and store performance, resulting in improved customer engagement

Other Duties and Responsibilities
+ Provide input to design and execution of special projects and/or programs
+ Review, monitor, and recommend specific and effective programs for the independent segment that allow K&F to provide customer group with value-added services that will assist in alignment of the business
+ Provide support and participate in other related projects and assignments as directed
+ Follow all safety procedures as set out by the company

Education and Experience
+ Completion of undergraduate university degree or equivalent combination of education and experience
+ 3 to 5 years of related experience in a comparable role

+ Knowledge of industry, services, and clients is a strong asset
+ Proven strong customer service orientation
+ Ability to multitask and effectively address changing priorities; solid priority management and time management skills
+ Very strong communication skills (timely, effective written and verbal communication skills in English). French verbal and written communication skills are an asset.
+ Ability to forecast and set both business and professional goals; demonstrates initiative in professional development
+ Thorough knowledge of pharmaceutical distribution with emphasis in specific segment sales
+ Ability to interpret industry trends and competitive information and develop strategies and tactics to respond to changes in the marketplace
+ Excellent analytical, problem-solving, conflict-resolution and negotiation skills
+ Strong ability to build and maintain relationships with current and potential customers as well as internal partners
+ Willing to travel extensively; overnight travel is required
+ Ability to use software programs such as Microsoft Office (Outlook, Excel, Word) and Salesforce

How to Apply
If you are interested in applying, please submit a cover letter and a résumé to: mslaczka@kohlandfrisch.com.

Please ensure you specify the job title, Business Development Representative – Ontario, in the subject line of your email.

Kohl & Frisch would like to thank all applicants for their interest. Only those candidates who are selected for an interview will be contacted. Kohl & Frisch Limited welcomes applications from individuals with disabilities and provides accommodations upon request for candidates taking part in the selection process.

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