6 Nov 2020

Bilingual Customer Service Representative – Full-Time

POSITION: Bilingual Customer Service Representative
STATUS: Full-Time
LOCATION: Kohl & Frisch Limited (Concord, ON)
REPORTS TO: Customer Service Manager
DEPARTMENT: Customer Service

Primary Role of This Position
In this role, the Bilingual Customer Service Representative provides customer service excellence to Kohl & Frisch (K&F) customers with regards to order placement and issue resolution.

Major Responsibilities
+ Responsible for several key customer service tasks, including order entry and the resolution of customer issues and inquiries
+ Empowered to build relationships with customers by “owning” customer issues, being responsive and proactive, and consistently providing a high level of customer follow-up and service

Education and Experience
+ High school graduate
+ Previous customer service or call center experience is a strong asset

+ Fluent in both English and French
+ Capable of handling a large volume of calls while maintaining professional and efficient service
+ Ability to think problems through and recommend creative solutions to nonstandard customer issues
+ Excellent communication and interpersonal skills
+ Demonstrated ability to work in a team environment
+ Ability to communicate effectively (verbally and written) in a professional manner with K&F customers and internal K&F departments
+ Strong computer skills (Microsoft Office applications)
+ Strong typing skills
+ Must be able to work independently with limited supervision
+ Proactive nature, high attention to detail, and takes initiative
+ Must have access to internet and a quiet environment at home to work as we are currently working from home

Hours of Work
Must be available to work a flexible shift schedule Monday to Friday between 8:00 am to 10:00 pm (shift for this opening is 1:30pm – 10:00pm, Eastern Standard Time)

How to Apply
If you are interested in applying, please submit a cover letter and a résumé. Please ensure you specify the job title, Bilingual Customer Service Representative, Concord, in the subject line of your email.

Please send all applications for this role to: mroomes@kohlandfrisch.com

Kohl & Frisch would like to thank all applicants for their interest. Only those candidates who are selected for an interview will be contacted.


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