1 Oct 2024

Bilingual Credit & Collections Specialist – Full-Time

POSITION: Bilingual Credit & Collections Specialist
STATUS: Full-Time
LOCATION: Kohl & Frisch Limited (Concord, ON)
REPORTS TO: Supervisor, Credit & Collections
DEPARTMENT: Finance

Founded in 1916, Kohl & Frisch Limited has a solid reputation in the healthcare industry that distinguishes it as the only national, Canadian-owned and operated wholesale distributor. A family-owned company, it is one of Canada’s leading national distributors and is the essential link between pharmaceutical manufacturers and healthcare providers. Kohl & Frisch is fully equipped to service large chain retailers, independent pharmacies, clinics, and hospitals for all their Rx, OTC, home healthcare, and front shop needs.

Primary Role of This Position
Reporting to the Supervisor, Credit & Collections, this position is responsible for managing all accounts across Canada encompassing collections, reconciliation, cash receipts and allocation.

Major Responsibilities
+ Identify when delinquent accounts need to be called based on their terms of sale and call promptly once an account becomes past due
+ Follow up frequently for payment commitments
+ Handle all requests for documentation and conduct all research resulting from the request
+ Manage allocating all payments for assigned list of accounts
+ Manage all drop shipment credit approvals
+ Review and release of held orders within approval limit
+ Reply to all trade credit references
+ Perform credit reviews as required and recommend credit limit increases to the Supervisor
+ Weekly ATB analysis with Supervisor
+ Assist in preparation of the monthly Watch list
+ Work in conjunction with Manager/Supervisor to improve systems including design, testing, and implementation
+ Provide superior customer service to our internal and external customers
+ Inform sales representatives of significant changes in account status in a timely and professional manner
+ Compile and submit information about problem accounts to the Manager/Supervisor
+ Other duties as required
+ Work as a team with sales, customers, other departments, and members of this department to accelerate cash inflows and reduce credit risk

Education and Experience
+ Minimum of 10 years of progressively responsible collection experience in a high-volume department
+ University or college (or equivalent experience)
+ Experience working in a privately owned organization would be an asset
+ Credit Institute of Canada’s Certified Credit Professional (CCP) Designation would be preferred

Qualifications
+ Fluency in French and English is mandatory with good speaking and business writing skills in both languages
+ Must be able to work autonomously and have effective and persuasive collection and negotiation skills
+ Must possess excellent organization, reconciliation and analytical skills
+ Proven ability to overcome obstacles and get results
+ Must have strong interpersonal skills with the ability to communicate and develop a high level of confidence and trust with critical contacts
+ Strong customer service skills, with the ability to resolve customers’ concerns
+ Confidence and tact in dealing with business owners and Sales team
+ Intermediate skills in MS Excel and Word
+ Conscientious and results oriented, with a strong work ethic, positive attitude, and the ability to work well under pressure and within deadlines

How to Apply
If you are interested in applying, please submit a cover letter and a résumé by October 15, 2024, to: recruitment@kohlandfrisch.com.

Please ensure you specify the job title, Bilingual Credit & Collections Specialist, in the subject line of your email.

Kohl & Frisch would like to thank all applicants for their interest. Only those candidates who are selected for an interview will be contacted. Kohl & Frisch Limited welcomes applications from individuals with disabilities and provides accommodations upon request for candidates taking part in the selection process.