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29 Jun 2020

Bilingual Collections Lead – Full-Time

POSITION: Bilingual Collections Lead
STATUS: Full-Time
LOCATION: Kohl & Frisch Limited (Concord, ON)
REPORTS TO: Manager, Credit & Collections
DEPARTMENT: Finance

Primary Role of This Position
Reporting to the Manager, Credit & Collections, this position is responsible for managing all accounts across Canada, encompassing collections, reconciliation, cash receipts and allocation.

Key Areas of Responsibility
+ Identify when delinquent accounts need to be called based on their terms of sale and call promptly once an account becomes past due
+ Follow up frequently for payment commitments
+ Provide detailed information in the online credit notes
+ Handle all requests for documentation and conduct all research resulting from the request
+ Manage the allocating of all daily cheques and online payments
+ Manage all drop shipment credit approvals
+ Review and release held orders within approval limit
+ Reply to all trade credit references
+ Perform credit reviews as required and recommend credit limit increases to the manager
+ Weekly ATB analysis with manager
+ Assist in preparation of the monthly Watch list
+ Work in conjunction with manager to improve systems including design, testing, and implementation
+ Provide superior customer service to our internal and our external customers
+ Inform sales representatives of significant changes in account status in a timely and professional manner
+ Compile and submit information about problem accounts to the department manager
+ Other duties as required
+ Work as a team with sales, customers, other departments, and members of this department to accelerate cash inflows and reduce credit risk

Key Contacts
+ Key account business owners and bookkeepers
+ Sales management
+ Senior management
+ Other departments

Qualifications
+ Minimum of 10 years of progressively responsible credit and collections experience, in a highvolume department
+ Fluency in French and English is mandatory, with good speaking and business writing skills in both languages
+ University or college (or equivalent experience)
+ Experience working in a privately owned organization would be an asset
+ The Credit Institute of Canada’s Certified Credit Professional (CCP) Designation would be preferred
+ Must be able to work autonomously and have effective and persuasive collection and negotiation skills
+ Must possess excellent organizational, reconciliation and analytical skills
+ Proven ability to overcome obstacles and get results
+ Must have strong interpersonal skills with the ability to communicate and develop a high level of confidence and trust with critical contacts
+ Strong customer service skills, with the ability to resolve customers’ concerns
+ Confidence and tact in dealing with business owners and sales team
+ Intermediate skills in MS Excel and Word
+ Conscientious and results-oriented, with a strong work ethic, positive attitude and the ability to work well under pressure and within deadlines

How to Apply
If you are interested in applying, please submit a cover letter and a résumé no later than July 10, 2020, to: mslaczka@kohlandfrisch.com.

Please ensure you specify the job title, Bilingual Collections Lead, in the subject line of your email.

Kohl & Frisch would like to thank all applicants for their interest. Only those candidates who are selected for an interview will be contacted.

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